Privacy Policy

Introduction

ku911 ("we", "our", or "us") is committed to protecting the privacy and personal data of every player who uses our online gaming platform. This Privacy Policy explains how we collect, use, store, and share your information when you access ku911's website, mobile platform, and related services.

By registering an account or using any part of the ku911 platform, you acknowledge that you have read, understood, and agree to the terms described in this Privacy Policy. If you do not agree with any provision, please discontinue use of our services.

This policy applies to all users of the ku911 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as Bangladeshi players accessing the platform from abroad.

Information We Collect

ku911 collects information in three broad categories: information you provide directly, information collected automatically during your use of the platform, and information from third-party sources.

Information You Provide Directly

• Full name, date of birth, and gender (required for account registration and age verification — players must be 21 years or older)
• Contact details including email address, mobile phone number, and residential address in Bangladesh
• Payment and financial information such as your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Identity verification documents such as a National ID card (NID), passport, or driver's licence (required for KYC compliance)
• Any communications you send to ku911's support team, including queries, complaints, and feedback

Information Collected Automatically

• Device information including IP address, device type, operating system, browser type, and unique device identifiers
• Usage data such as pages visited, games played (cricket betting, live casino, slots, fishing games), session duration, and click patterns
• Transaction logs including deposit amounts, withdrawal requests, bonus usage, and wagering activity timestamps (in Bangladesh Standard Time, UTC+6)

Information from Third-Party Sources

• Identity and fraud-check data from KYC verification partners
• Payment confirmation data from mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners
• Marketing and analytics data from trusted advertising partners to measure campaign performance

How We Use Your Information

ku911 uses the information we collect for the following lawful purposes:

• Account management: creating and maintaining your ku911 account, verifying your identity (KYC), and processing deposits and withdrawals via bKash, Nagad, or Rocket
• Platform delivery: operating the cricket betting, live casino, slots, and fishing game services you use on the ku911 platform
• Security and fraud prevention: detecting suspicious activity, preventing unauthorised account access, and maintaining a safe gaming environment
• Customer support: responding to your queries, complaints, and technical issues in a timely manner
• Responsible gaming: monitoring gaming patterns to identify signs of problem gambling and enabling self-exclusion, deposit limits, and time-out features where appropriate
• Communications and promotions: sending you welcome bonuses, free spin offers, cricket season promotions, and important service updates via SMS or email (you may opt out at any time)

Sharing of Your Information

ku911 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your information only in the limited circumstances described below.

Service Providers

We engage trusted third-party service providers to help operate the ku911 platform. These include payment processors (bKash, Nagad, Rocket), KYC verification partners, cloud hosting providers, and customer support software vendors. These parties process your data strictly on our behalf and under binding data-protection agreements.

Legal and Regulatory Obligations

We may disclose your personal data if required to do so by applicable law, court order, or regulatory authority. This includes disclosures made in good faith where we believe disclosure is necessary to protect the rights, property, or safety of ku911, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of substantially all assets of ku911, your personal data may be transferred as part of that transaction. We will notify you of any such change and ensure the receiving party adheres to standards equivalent to this Privacy Policy.

Cookies and Tracking Technologies

ku911 uses cookies and similar tracking technologies to enhance your experience on our platform and to gather analytical data that helps us improve our services. A cookie is a small text file stored on your device when you visit our site.

We use the following types of cookies on the ku911 platform:

• Essential cookies: required to keep you logged in, maintain your session security, and process financial transactions
• Analytics cookies: used to track how players navigate and interact with the ku911 platform so we can identify and fix usability issues
• Preference cookies: remember your language setting, time-zone preference (Bangladesh Standard Time, UTC+6), and interface customisations

You may disable non-essential cookies at any time via your device or browser settings. Please note that disabling essential cookies may affect the functionality of certain ku911 features, including account login and payment processing.

Data Security

ku911 employs industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes SSL encryption for all data in transit, secure server environments with restricted access controls, and regular security audits.

While we take every reasonable precaution to safeguard your data, no digital platform can guarantee absolute security. We strongly encourage you to use a unique strong password for your ku911 account, enable two-factor authentication where available, and never share your account credentials with anyone.

Data Retention

ku911 retains your personal data for as long as your account remains active or as necessary to provide our services and comply with legal obligations. Specifically, financial transaction records and KYC documents are retained for a minimum of five (5) years in line with applicable anti-money-laundering (AML) requirements.

When your account is closed, we will delete or anonymise your personal data within a reasonable timeframe, except where continued retention is required by law or legitimate business purposes such as the resolution of outstanding disputes.

Your Rights

As a user of the ku911 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected].

• Right of access: you may request a copy of the personal data ku911 holds about you at any time
• Right of rectification: if any of your personal data held by ku911 is inaccurate or incomplete, you have the right to request correction
• Right of erasure: subject to legal retention requirements, you may request that we delete your personal data from our systems
• Right to object: you may opt out of receiving promotional communications from ku911 at any time by contacting support or clicking the unsubscribe link in any marketing email
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format

We will respond to all data rights requests within thirty (30) days of receipt. In complex cases, we may extend this period by an additional thirty (30) days with prior written notice.

Third-Party Services and Links

The ku911 platform integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and data-handling practices. ku911 is not responsible for the data practices of third-party providers, and we encourage you to review their policies independently.

Payment processing for deposits and withdrawals is handled by bKash, Nagad, Rocket, and Upay. These services are governed by their respective privacy policies and terms of service. ku911 does not store your full mobile banking PIN or card number on our servers.

Children's Privacy

ku911 is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21. All account registrations require users to confirm that they are 21 years of age or older. If we discover that a user under the age of 21 has provided personal data, we will promptly delete that account and all associated data.

If you are a parent or guardian and believe that a person under 21 in your household has created a ku911 account, please contact us immediately at [email protected] so that we can take appropriate action.

Changes to This Privacy Policy

ku911 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the ku911 platform at least seven (7) days before the changes take effect. The updated policy will display the revised effective date at the top of the document.

Your continued use of the ku911 platform after any change to this Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ku911 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh.

Email: [email protected]